EXSOLAR
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    • Repairs Returns Policy
  • Home
  • About
    • Meet The Team
    • Digital Signage
    • ExSolar Electrical Services
    • FAQ
    • COVID19
  • Systems
    • Custom Solar Quote
    • Installations Gallery
    • Backup Systems
    • Grid Tied Systems
    • Camping & 4x4 kits
  • Products
    • Inverters >
      • Portable Power
      • Victron Inverters
      • Hybrid Inverters
      • Fronius Inverters
    • Batteries >
      • Freedom Won LiFePO4
      • Solar MD Li-Ion
      • Deye LFP
      • Sinotec LiFePO4
      • Lead Calcium Batteries
    • Battery Products >
      • Battery Monitors
      • Battery Management Systems
      • Isolators and Combiners
      • Battery Protect
      • DC-DC Converters
      • DC-DC Chargers
    • Panels >
      • Poly Panels
      • Mono Panels
    • Allbro Electrical
    • Chargers & Charge Controllers >
      • Solar Charge Controllers
      • Chargers
    • Victron Accessories
    • Cables
    • System Monitoring
    • Storage Solutions
    • Mounting Structures
  • Energy Efficiency
    • Heat Pumps
    • PowerTrim
    • Smart Energy Monitor | PiMx
  • Specials
  • Blog
  • Contact Us
    • Training
    • Technical and Installation Support
    • Repairs Returns Policy

Repairs and Returns

Please Note: Items cannot be returned or exchanged without original proof of purchase

Returns & Exchanges Policy
We want you to be fully satisfied with your purchase. Please read our returns policy carefully:
Proof of Purchase
: Items cannot be returned or exchanged without the original proof of purchase. Refunds will be processed using the same payment method as the original transaction.
Condition of Items
: All returned items must be in their original condition, including all packaging, accessories, and documentation. A 15% restocking fee will apply to all returns.
Inspection Process
: All returned items will undergo testing by our technicians before an exchange or refund is considered. Please note that inspections cannot be done while you wait. Allow additional time for the inspection process, as it may take a few business days to complete.
Warranty Claims
: Warranty claims will be evaluated based on the manufacturer's specifications. The manufacturer's decision is final. Please allow adequate time for the manufacturer to respond to any warranty inquiries.
Warranty Terms
: All repairs and returns are covered under a carry-in warranty. Please note that any damage occurring during transport is not covered under warranty.
​Return Timeframe
: Our return policy is valid for 14 days from the date of purchase. Unfortunately, we are unable to accept returns after this period.
We appreciate your understanding and cooperation. If you have any questions or need assistance, please don’t hesitate to contact us.

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Disclaimer: Please note that ALL pricing on the website is subject to change due to stock availability. 

Email

[email protected]

​Tel

+27 21 851 1700

Hours

Mon-Fri: 08h00 - 16h30 (Admin & Retail Shop)
Saturday : 08h00 - 13h00 (Retail Shop Only)
​Weekend and After hours enquiries to be sent via email