EXSOLAR
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    • Training
    • Technical and Installation Support
    • Repairs Returns Policy
  • Home
  • About
    • Meet The Team
    • Digital Signage
    • ExSolar Electrical Services
    • FAQ
  • Systems
    • Custom Solar Quote
    • Installations Gallery
    • Backup Systems
    • Grid Tied Systems
    • Camping & 4x4 kits
  • Products
    • Inverters >
      • Portable Power
      • Victron Inverters
      • Hybrid Inverters
      • Fronius Inverters
    • Batteries >
      • Freedom Won LiFePO4
      • Solar MD Li-Ion
      • Deye LFP
      • Sinotec LiFePO4
      • Lead Calcium Batteries
    • Battery Products >
      • Battery Monitors
      • Battery Management Systems
      • Isolators and Combiners
      • Battery Protect
      • DC-DC Converters
      • DC-DC Chargers
    • Panels >
      • Poly Panels
      • Mono Panels
    • Allbro Electrical
    • Chargers & Charge Controllers >
      • Solar Charge Controllers
      • Chargers
    • Victron Accessories
    • Cables
    • System Monitoring
    • Storage Solutions
    • Mounting Structures
  • Energy Efficiency
    • Heat Pumps
    • PowerTrim
    • Smart Energy Monitor | PiMx
  • Specials
  • Blog
  • Contact Us
    • Training
    • Technical and Installation Support
    • Repairs Returns Policy

technical support

Please Note: All technical enquiries will be handled via email only.

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Please send a full description of the enquiry or error code including other technical information and photos if needed to [email protected] or use the form below and we will get back to you.

For Victron related enquiries please ensure that you have read through the manual and error code descriptions before sending your email.
All Victron Energy manuals, installation videos and technical data can be found at www.victronenergy.com . You can also find the Victron Energy Limited Warranty Policy here. 
Alternatively g to our FAQ page for instruction on how to log a Support Ticket with Victron Energy. 

Repairs & Returns can take up to 3 weeks to process should a problem come up during the testing of the item (this included time for a new unit to be delivered to us).  All returns need to be in original packaging with all the accessories and you will be required to show  proof of purchase. Please see our Repairs Returns Policy  page.
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Thank you for your patience and understanding. 

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Disclaimer: Please note that ALL pricing on the website is subject to change due to stock availability. 

Email

[email protected]

​Tel

+27 21 851 1700

Hours

Mon-Fri: 08h00 - 16h30 (Admin & Retail Shop)
Saturday : 08h00 - 13h00 (Retail Shop Only)
​Weekend and After hours enquiries to be sent via email